Shipping policy
SHIPPING
What are the shipping costs?
The shipping costs depend on your location and order amount. During checkout on our website, a summary of the shipping costs will be displayed before you complete the payment.
Country |
Free shipping from |
Shipping costs |
Belgium, Netherlands, Luxembourg |
35€ |
5.99€ |
France, Germany |
50€ |
6.99€ |
Spain (incl. Balearic and Canary Islands), Portugal |
50€ |
9.99€ |
Rest of EU |
75€ |
9.99€ |
UK, Norway, Switzerland |
75€ |
13.99€ |
Rest of the world |
/ |
39.99€ |
All our orders are shipped from our warehouse in Belgium. For shipments outside the EU (+United Kingdom), import or customs duties may apply. The amount depends on the nature and value of the products, shipping costs, and other factors. If the destination country applies import duties, the customer is responsible for payment to the competent authorities.
Not sure if you have to pay import duties? Please contact your local customs office.
If you do not pay the import duties, your package will be returned to us. You may request a refund, but shipping and handling costs may be deducted.
When can I expect my package?
The estimated delivery time depends on your location and the selected shipping option. In general, we aim to deliver orders within the Benelux in 1 to 2 business days after payment. International orders may take longer due to customs and transit times.
The average delivery time is:
- For Belgium, Netherlands, Luxembourg: 1 to 2 business days after payment
- For France, Germany, Spain, Portugal, Italy, Austria: 2 to 3 business days after payment
- For the rest of the world: 3 to 5 business days after payment
Once your order has been shipped, you will receive a shipping confirmation with a tracking number. You can track the progress of your package via the carrier’s website.